|Formula One Autocentres
Formula One Autocentres deploys Zycoo CooVox Telephony Solution to reduce costs and increase productivity
When United Kingdom based Formula one Autocentres needed to update their ageing telephony platform, they turned to Zycoo for a unified communications solution capable of meeting the businessesdesire for a reliable and flexible telephony system.
Established in 1974, Formula One Autocentres set out with a mission to deliver a completely new fast-fit experience to its UK customers. This would feature clean, modern premises, high-tech equipment and highly trained technicians; far removed from the kind of service normally associated with the industry.
Forty years down the line, they have grown to become one of the UK’s largest independent autocentre chains. The business remains family owned and continues to uphold its original commitment to delivering the highest quality service at the most competitive prices.
As a result, the company has gone from strength to strength, currently boasting over 70 state-of-the-art branches across England, with over 500 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing.
Steve Hollis, IT Manager for commented “It had been apparent for a while that our existing telephony system was inflexible and could not be easily modified to meet the ever changing needs of our rapidly expanding organisation. We needed a system that was easy to undertake administration changes on a daily basis, would reduce our current total cost of ownership for telephony and had the features and scale to grow with our company. We chose the Zycoo CooVox U100 IPPBX as it met all of our core business requirements and will also help us to meet some of our future ambitions including the introduction of remote working.”
The Zycoo CooVox U100 was deployed to Formula one Autocentres busy head office at Aston House, Boulton Road, Stevenage, Herts, SG1 4QX, which also hosts the company’s contact centre.
F1 Autocentres on premise Zycoo U100 PBX currently manages on average over 700 calls per day over their ISDN 30 circuit, and has in excess of 40 extensionswith multiple time frames linked to two IVR’s. The system manages 23 hunt& buddy groups and a small dedicated Internet Sales Call Centre. Additionally, all external and internal calls are recorded live for training purposes.
In the near future, due to their aggressive expansion campaign, Formula F1 Autocentres will introduce home workers. The Zycoo U100 PBX will allow these home workers to seamlessly make and receive calls as if they were actually working from the head office in Stevenage.